FAQ

Shipping

All jewelry is made to order. Therefore, please allow up to two weeks for all orders to ship. The two weeks does not include shipping time. Once your order has shipped, you will receive an email with tracking information.

If you need your jewels by a certain date please email info@goldandgray.com to make sure the item is in stock. Placing an order with expedited shipping does not guarantee that the order will be shipped immediately.

Orders are shipped via Fedex (Express Saver – 3 day, 2 day or overnight), USPS Priority Mail or USPS International.

Fedex Express Saver – 3 day $11.50
Fedex 2 day $25
Fedex Overnight $55

USPS Priority Mail $8

USPS International $45

International orders are accepted and will be shipped via USPS. International shipping is $45. Once an order reaches customs, we are no longer able to track the package and have no control over how long the package takes to go through customs. We are not responsible for any duties or taxes on international shipments.

Sales Tax

All orders shipped within California will be charged 9% sales tax.

Returns

Returns and exchanges are accepted within 7 days of receipt as long as the jewelry is in its original unworn condition. Please email info@goldandgray.com to request a return or exchange. Original shipping costs are not refundable.

Please note that any custom order is a final sale and not returnable.

Jewelry Care

All of our jewelry is handmade using all natural stones which means that each piece can vary slightly. Due to the nature of the jewelry, exposure to water, perfume, hairspray, lotion and other similar elements is not recommended and can change the appearance. Jewelry should not be worn in the shower, the pool or to the gym. We recommend storing your jewels in a sealed plastic bag when they are not being worn.

Tip: Stretchy bracelets should be ROLLED over your hand when putting them on, instead of stretching or pulling at the elastic cord. Stretching or pulling the bracelet can weaken the elastic cord and over time may cause the bracelet to break.